Last updated: 24 September 2026
This policy explains the general cancellation and refund process for purchases made through Lansana Store.
Customers may contact Lansana Store to request cancellation of an order as soon as possible after placing it.
Cancellation requests are subject to the order's processing and dispatch status. An order that has already been dispatched may not always be eligible for cancellation.
If a cancellation request is received before an order is dispatched, Lansana Store may cancel the order and process an eligible refund for the amount paid.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers should contact us for assistance regarding the particular order.
If a customer receives a damaged, defective, or incorrect product, please contact Lansana Store as soon as reasonably possible after delivery.
Customers may be asked to provide photographs, order information, or other details to help us review the issue.
Where a refund is approved, the refund amount and method will depend on the circumstances of the order, payment method, and applicable payment-provider procedures.
Refunds may be issued to the original payment method where supported by the payment provider.
After a refund has been approved, the time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
Lansana Store cannot guarantee the exact processing time of a third-party payment provider or bank.
Where an order is cancelled or refunded, the treatment of delivery charges, if applicable, will depend on the reason for cancellation or refund and the circumstances of the order.
If an order cannot be delivered because of an incorrect address, unavailable recipient, or other delivery issue, customers should contact Lansana Store so that the order can be reviewed and the appropriate next step can be determined.
For cancellation or refund requests, please contact us using the details below:
LANSANA STORE
Lilong Chajing Awang Leikai, Imphal West - 795130, Manipur, India
Phone: +91 8974602569
Email: Lminex@lansana.in
Support Email: lminex3@gmail.com
Please include your order number and registered phone number when contacting us about an existing order.
For delivery information, please see our Shipping & Delivery Policy.